Customer Service Representative / Advisor Jobs in Leeds LS11 | Immediate Start
Quick Placement connects skilled customer service professionals with leading employers in Leeds for immediate, flexible, and rewarding roles. Start your new career today.
Customer Service Representative / Advisor Role in Leeds
Quick Placement is actively recruiting for an experienced and motivated Customer Service Representative / Advisor for a leading client based in the heart of Leeds LS11. This is a fantastic opportunity for individuals seeking an immediate start, flexible working patterns, and a pathway to a permanent career in customer service. Our client operates in the retail/service sector and is renowned for its commitment to excellent customer experience.
As a specialist recruitment agency connecting talent with opportunity across Yorkshire, we understand the local Leeds job market inside out. Whether you're looking for temporary work to bridge a gap or seeking a long-term Customer Service Representative position, registering with Quick Placement gives you access to exclusive roles not advertised elsewhere. We simplify your job search, handling the application process and negotiation on your behalf.
Key Responsibilities & Daily Duties
In this dynamic Customer Service Advisor role, you will be the first point of contact, representing our client's brand with professionalism and empathy. Your core mission will be to resolve queries, build positive relationships, and ensure customer satisfaction.
- Providing first-line support via telephone, email, and live chat, handling a high volume of customer enquiries efficiently and effectively.
- Accurately processing orders, returns, and refunds using the company's CRM and ticketing systems, ensuring data integrity and compliance.
- Investigating and resolving customer complaints, escalating complex issues to senior team members or management when necessary.
- Building rapport with customers to understand their needs, offering tailored solutions and upselling relevant products or services where appropriate.
- Maintaining detailed and accurate records of all customer interactions, feedback, and resolutions within the company database.
- Collaborating with the wider team, including logistics and sales departments, to ensure a seamless end-to-end customer journey.
- Adhering to all company policies, procedures, and regulatory requirements, particularly concerning data protection (GDPR).
- Participating in regular team meetings and training sessions to stay updated on product changes, promotions, and service improvements.
Why This Role Stands Out:
Unlike generic call centre roles, this position offers variety and the chance to develop specialist knowledge within a specific sector. You'll gain transferable skills in conflict resolution, CRM software, and sales techniques—valuable assets for any future career path, whether you move into a Administrative Assistant role or pursue opportunities in management. For those interested in similar front-of-house positions, we also recruit for School Receptionist and Healthcare Assistant roles across the UK.
What We're Looking For in Leeds LS11
To be successful in this Customer Service Representative / Advisor role, you will need a blend of practical experience, soft skills, and the right attitude. Our client values individuals who are resilient, proactive, and genuinely passionate about helping people.
Essential Skills & Experience
- Proven Customer Service Experience: Minimum of 6-12 months in a customer-facing role, such as retail, hospitality, or a contact centre. Experience as a Medical Receptionist is highly transferable.
- Excellent Communication Skills: Clear, articulate, and confident verbal and written English. Ability to explain complex information in a simple, understandable way.
- IT Proficiency: Comfortable using standard office software (Microsoft Office/Google Suite) and capable of learning new CRM systems quickly.
- Problem-Solving Mindset: A natural ability to think on your feet, de-escalate tense situations, and find pragmatic solutions to customer issues.
- Resilience & Patience: The capacity to handle challenging conversations calmly and maintain a positive, professional demeanour under pressure.
- Team Player Attitude: Willingness to support colleagues, share knowledge, and contribute to a positive team environment.
Desirable Qualifications & Attributes
- NVQ Level 2 or 3 in Customer Service, or relevant industry-specific qualifications.
- Experience working towards specific service level agreements (SLAs) and key performance indicators (KPIs).
- Knowledge of the specific sector the client operates in (full training will be provided, but prior knowledge is a bonus).
- Flexibility regarding working hours, including potential weekend or evening shifts on a rota basis.
- A genuine interest in building a career within customer service or client relations.
If your skills align more with hands-on or technical fields, explore our other specialist divisions, such as Construction Staffing or opportunities for a Chef De Partie.
Salary, Benefits & Career Progression
Quick Placement and our client are committed to rewarding our temporary staff fairly and providing a supportive environment where you can grow. We believe in transparency, so here’s what you can expect.
Financial & Practical Benefits
- ✓ Competitive Hourly Rate: £11.50 - £13.50 per hour, paid weekly via BACS.
- ✓ Immediate Start: Fast-tracked registration to get you working and earning as soon as possible.
- ✓ Flexible Shifts: Options for full-time, part-time, or temporary hours to suit your lifestyle.
- ✓ Holiday Pay Accrual: Your statutory holiday pay is calculated and paid accordingly.
- ✓ Temp-to-Perm Pathway: Exceptional performers are often offered permanent contracts by our client.
Career Support & Development
- ✓ Dedicated Consultant: A single point of contact at Quick Placement for support, pay queries, and career advice.
- ✓ Access to Exclusive Roles: Be first in line for new Customer Service Representative and Advisor vacancies across Leeds.
- ✓ Skill Development: Opportunities to gain experience with industry-standard software and processes.
- ✓ Performance Feedback: Regular reviews to help you improve and advance your career.
- ✓ Referral Bonuses: Earn extra by recommending friends for other roles, from Retail Assistants to Packing Operatives.
We also provide comprehensive guidance on workplace rights and safety, similar to the rigorous standards outlined in our 7-Step Vetting Process, ensuring you are placed in a secure and professional environment.
How to Apply for This Role
The application process with Quick Placement is designed to be fast, straightforward, and transparent. Follow these simple steps to be considered for this Customer Service Representative / Advisor position in Leeds LS11.
Submit Your Details
Click the"Apply Now" button below or send your current CV directly to [email protected]. Ensure your CV highlights your relevant customer service experience.
Screening & Interview
A dedicated consultant will call you for a brief 10-15 minute phone interview to discuss your experience, availability, and career goals. This can often be arranged within 24 hours.
Registration & Compliance
Complete a quick online registration. We'll guide you through the necessary right-to-work and compliance checks swiftly and securely.
Start Your Role
Once matched and briefed, you'll receive a formal assignment confirmation and can start your new role, often within a matter of days.
Ready to take the next step in your customer service career?
If you are interested email your cv and info to [email protected]
Frequently Asked Questions
We are looking for candidates with at least 6-12 months of proven customer-facing experience. This could be from retail, hospitality, call centres, or even as a Medical Receptionist. The key is demonstrating strong communication skills, patience, and problem-solving ability. If you have less experience but a fantastic attitude, we still encourage you to apply, as we have various entry-level and training-based roles across sectors, including Office Assistant positions.
At Quick Placement, we specialise in immediate and fast starts. For candidates with all documents ready (right-to-work, ID, etc.), the process from application to first shift can often be completed within 48-72 hours. We operate a streamlined registration system to get you earning as soon as possible, a service praised by clients using our Top Temp Agency solutions.
This specific vacancy is advertised as a temporary assignment. However, many of our temporary placements convert to permanent roles based on performance and business needs. We actively promote a temp-to-perm pathway. If you are specifically seeking permanent work, we recommend registering with us anyway, as we are frequently notified of permanent Customer Service Representative openings in Leeds. Explore our Services page to understand our full range of recruitment solutions.
While the role is based in Leeds LS11, we welcome applications from candidates living in surrounding areas with a reasonable commute (e.g., Wakefield, Bradford, Huddersfield). Reliable transportation is essential. If you are based further afield, we recruit for similar customer service and advisor roles nationwide. Check our Locations page or specific local job boards like Labourer Jobs London for opportunities in your region.
Our difference lies in our local expertise, speed, and personalised service. We don't just fill roles; we build careers and solve staffing challenges. As a multi-sector agency, we offer a wider range of opportunities—from this Customer Service Advisor role to Hospitality and Construction jobs. You get a dedicated consultant who understands the Leeds market, transparent communication about pay and conditions, and support throughout your assignment. Learn more about our ethos on our About Us page.
Contact Quick Placement Leeds
Location Focus
This role is based in Leeds, LS11. We also serve surrounding postcodes and Yorkshire regions.
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Why Job Seekers Trust Us
- ✓ Weekly Pay Guaranteed: Get paid on time, every time, with no delays.
- ✓ Local Leeds Experts: We know the LS11 job market and its employers intimately.
- ✓ Compliance & Safety: All roles meet strict employment standards. Your safety is our priority.
- ✓ Career Guidance: We help you build a career, not just find a job. Discover our approach on our What We Do page.